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  In this guide, we show you where to find the email source and how to forward it to our support team. The email source contains information about an email, for example, where it came from or why the email was marked as spam. Step 1 - Log in to Webmail Step 2 - Find the email source under More Step 3 - View the email source code Step 4 - Forward the code to cloudresolve.net support (optional) Step 1 - Log in to Webmail Go to www.cloudresolve.net and click  Log in  >  Webmail  in the top-right corner. Check our guide on how to log in for more instructions. Step 2 - Find the email source under More Select the email for which you need the source code. Click  More  in the top right corner. Click  View email source  in the drop-down menu. Step 3 - View the email source code The source code will be opened in a separate window in your browser. Step 4 - Forward the code to cloud...

  Unfortunately, sometimes hackers gain access to your email account and use it to send spam. In this guide, we explain how you can fix this. Step 1 - Change password for all accounts Step 2 - Scan your computer for viruses or malware Step 3 - Check if you are using SSL in your email settings Step 4 - Contact support to have outgoing email unsuspended Note:  If we notice that an email account has been compromised, for example, because it is used to send spam, we will temporarily suspend the outgoing email server. You can still receive new emails, but you are unable to send anything. Step 1 - Change password for all accounts The first thing you need to do is make sure the hacker no longer has access, by changing the password for each email account that has been created on your domain. You can do this from the control panel for all accounts, or inside Webmail for each account separately. Check our guide for more information. How do I change my email passwor...

  You can set up your email account in a "client" on your computer or a mobile device. Before you can set it up, you first need to create an email account in the control panel. What settings should I use? Depending on the client you are using, the setup will be different, but usually, you need the following settings: We recommend using  IMAP  to set up your email account because it syncs your emails across all your devices and Webmail. Unlike POP, which downloads your emails and removes them from the server and Webmail. If you prefer to use POP, you need the following settings for the incoming server:   Incoming server:  pop.cloudresolve.net   Port:  995   Encryption:  SSL Use Mobile Sync on your phone If you want to set up your account on a mobile device, we recommend using Mobile Sync. The advantage of Mobile Sync is that it also syncs your calendar and contacts. Mobile Sync is one of the features include...

  You can change the password for an email account at the following places: Change the password in the cloudresolve.net control panel If you have forgotten your Webmail password, you can change it in the cloudresolve.net control panel under  Email . Here you can manage all email accounts on your domain. If you don't have access to the control panel, check our guide on how to reset an email password. Log in to the  cloudresolve.net control panel . Click  See more  on the  Email  tile to go to mail administration. Locate the email address you want to change the password for. Click the three dots under Settings on the right side of your screen. Select  Change password  in the menu that appears. Type in your new password. Repeat the password you just entered. Click  Save  to save your changes. Change the password in Webmail If you still remember your email passwor...

  In this guide, we show you how to create a new email address on your domain. The number of email accounts you can create (for example sales@, contact@, admin@, etc.), depends on the plan you've purchased. Once you have created an email address, you can access your email in Webmail, or set up your account in an email client (for example Outlook, Gmail, Mail, etc.). Step 1 - Go to Mail administration Step 2 - Click New account Step 3 - Create a new account Tip:  Not a customer with us yet? Subscribe today and get your email on your own domain. Step 1 - Go to Mail administration Log in to the one.com control panel, or check our guide if you need help. Click on the  Email  tile to go to mail administration. Step 2 - Click New account Click  New account . Tip:  Click  Activate  to enable the additional feature Premium Mail. Step 3 - Create a new account E...

  With Email migration, you can copy emails from one email account to another account that is created on the domain hosted with one.com. You can migrate both from external accounts, like Gmail, Hotmail and Yahoo, as well as internal accounts that are hosted with one.com. Both emails and folders are migrated. The emails are placed in a folder with the name of the account you are migrating from. Log in to  Webmail  with the account you want to migrate the emails to. Click  Settings  in the menu at the top of the screen. Click  Import emails  in the menu to the left of your screen. Click  Get Started  to go to the migration page. Enter the  email address  that you want to import from. Click  Next . You will now be redirected to a secure login page where you need to enter your password and allow the migration tool access to the account. The migration is now in progress. It can ...

  You can enable automatic forwarding for your email account from the one.com control panel under Mail Administration. You can add multiple email addresses that you want to forward to. Step 1 - Click the Email tile in the one.com control panel Log in to the one.com control panel. Click the  Email  tile to open mail administration. Step 2 - Locate the account you want to create the forward for Locate the account where you want to set up automatic forwarding. Click the three dots under  Settings  on the right side of your screen. Click  Forwards  in the menu that appears. Step 3 - Enter the forward address Enter the email account that you want to forward to. Click  Add . Step 4 - Confirm the automatic forwarding To prevent automatic forwarding from being abused for spam or other unintended purposes, it needs to be verified. Open to the inbox of the account that you want to ...