How do I set up my email account in for example Outlook?

 You can set up your email account in a "client" on your computer or a mobile device. Before you can set it up, you first need to create an email account in the control panel.



What settings should I use?

Depending on the client you are using, the setup will be different, but usually, you need the following settings:

We recommend using IMAP to set up your email account because it syncs your emails across all your devices and Webmail. Unlike POP, which downloads your emails and removes them from the server and Webmail.

If you prefer to use POP, you need the following settings for the incoming server:

  •  Incoming server: pop.cloudresolve.net
  •  Port: 995
  •  Encryption: SSL

Use Mobile Sync on your phone

If you want to set up your account on a mobile device, we recommend using Mobile Sync. The advantage of Mobile Sync is that it also syncs your calendar and contacts. Mobile Sync is one of the features included in Premium Mail. You can activate a free trial for Premium Mail from Webmail or the cloudresolve.net control panel.

Setup guides

We have created step-by-step guides showing you how to set up your account for the most popular applications:

Setting up Microsoft Outlook 2016

Setting up Gmail on Android

Setting up Thunderbird

Setting up Mail OS X - Sierra

Setting up mail on iPhone (iOS 11/12)

You can find more guides - also for older client versions - in the email setup section.

Email setup troubleshooting guide

If you cannot get your email account to work in your email client, this guide can help you figure out what is wrong.

Step 1 - Check our status page

It's possible that you cannot log in due to maintenance or issues on our servers.

Please check our status page on status.cloudresolve.net to rule out any system problems. If there are no known issues, continue to the next step.

Step 2 - Log in to Webmail

Go to mail.cloudresolve.net and try to log in to Webmail. That way you can make sure that the account is working as expected.

If you cannot log in, go to Mail Administration in your control panel and check or change the following settings:

  • Make sure the account is created under Accounts and not as an Alias.
  • Check that the account is active.
  • Change the password, wait 5 minutes and try to log in again.

If you still cannot log in to Webmail with your new password, please contact our support, otherwise continue this guide.

Step 3 - Check your settings

Check if you are using the correct account settings in your email client. Maybe you made a typo or added an extra space.

Tip: Are you using Outlook 2016 on Windows? Check our dedicated guide: Where can I find the server settings in Outlook 2016?

User name: your complete email address
Password: the one you use for webmail
Incoming server: imap.cloudresolve.net
Outgoing server: send.cloudresolve.net

Authentication for the outgoing server

If you are using Outlook you may need to select outgoing server authentication. It is your complete email address and password, the same as for the incoming server.

Check port numbers

Under advanced settings you can see if you are using the right port numbers. Depending on your client and internet provider, you may need to use different ports.

  • For your incoming server, use port 993 with SSL
  • For your outgoing server, try the following combinations:
    - 465 with TLS/SSL (recommended)
    - 587 with STARTTLS
    - 25/2525 with none (not recommended)

Root folder path
In some email clients you can specify the root folder path, under advanced settings. The correct path is INBOX, with capital letters.

Is it still not working? Please continue to step 4.

Note: We recommend using IMAP to set up your email account. However, if you want to use POP, you need the following settings for the incoming server: pop.cloudresolve.net - port 995 - SSL.

Step 4 - Check your internet connection

It is possible that your firewall, antivirus or network settings are blocking your email program.

  • Temporarily disable your firewall and antivirus and try again.
  • If you are on a school or work network certain ports might be blocked. Try to connect when you are on a different network, for example your mobile provider.

Step 5 - Contact our support

If it still doesn't work, please contact our support so we can help you figure out what is wrong.


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